Here is a case as I never seen before:
MàJ : 02.10.2011
This bug appeared after inventory maintenance on sept 06 2011:
Items are randomly attached to the avatar (38 items) at login.
The viewer crashes when detaching them.
Depending of the viewer the problem is not quite the same but it happen on all of them.
See bug report below.
We've tried everything but nothing fixes this bug. At this point, this account is dead.
The only hope was from LL to clean up this inventory or delete it or link it to its alt or whatever solution. At least, they COULD TRY to do something.
He filled 2 tickets: 01215875 and 01218586 (1)
LL's answer was twice the same...
Eloquant! (See below)
Instead of wasting their precious time to send such useless answer they better use it to DO SOMETHING!
Somehow, this attitude disgusts me to be involved in support :(
(1) Oct. 02, 2011. I showed this post to our support team (Phoenix Team) and followed Whirly's advice by asking Ed (our support team lead) to poke a Linden about it.
Bug's victim opened a 3rd ticket (01222569) and asked for it to be escalated and finally the problem was solved.
He thanks you all for your help.
It gives me a bit of hope...
A comment has been added to your Case..
Avatar: xxx Resident
Type: Inventory (un-rezzed) Issues
Status: Waiting for Customer Acceptance
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Avatar: xxx Resident)
@Personne concernée : ci-dessous ce que tu dois recopier pour la réouverture du ticket
This bug appeared after inventory maintenance on sept 06 2011.
I ask this ticket to be reopened and escalated.
During a previous call with support LL, I was told that my inventory was not corrupted.
Using an alt on my machine doesn't show any bug.
Using my main account on another machine shows the same bug.
Already done with Phoenix Team support without any better:
- Multiple clean uninstall/reinstall with the 4 viewers mentioned below.
- Customizing cache or not.
- Character test (crashes the viewer).
- Multiple use of Alba's 'av bug fix' which totally cleans up the av.
Bug behavior, by viewer
1. LLv3 (multipoint attachment)
At each login my av randomly wears 38 items from my inventory.
They are never the same.
It begins by the hand and goes on untill saturation.
In most case LLv3 doesn't handle well this excessive load process and it crashes.
2. FSv2/v3 (multipoint attachment)
At login the bridge is first to be created then my av randomly wears 37 items from my inventory.
They are never the same.
It begins by the hand and goes on untill saturation but the viewer doesn't crash at this point.
If I take off all items at once the viewer freezes and crash.
If I take off items one by one it works fine but at next login I'll find another set of items attached at my avi.
If I change my skin or my shape or any layer the bug reappears and few seconds after I wear again 38 attachments.
3. PHv1185 (multipoint attachment)
Phoenix is the best to resist against this bug.
The items are not randomly attached to my av.
I wear them only if I logout with them (usual behavior).
I can take them all off at once without crashing.
If I use 'add item' in inventory it automatically attach 38 items instead of one.
Wear option is grayed out
4. LLv1.23 (non-multipoint attachment)
No problem with this viewer.
It has its usual behavior. I can add/take off attachments, use character test, etc...
I cleaned up my av from all attachments and relog on LLv3: instant crash
What we suggest now:
Ask for the ticket to be reopened and elevated. (Done)
Try to toggle RLV option (relog between each)
Try to use the LLv1.23 viewer as it doesn't support multi-attachment. (Done)
Also try to use a chatext like Radegast or Metabolt